Enterprise and usability, they don’t get it.

A bit of a personal rant.. At work, we have quite a few enterprise applications. Ranging from intranets to performance management systems, and from document management, to service desks. Being the application team lead, their administration fall under yours truly.

We just implemented a new service desk solution, and even though with the world using buzzwords such as Ajax and web 2.0, most of our enterprise solutions are horrible in terms of the UI’s usability and simplicity.

Overloaded menus, pages with dozen links, and basically, so much controls that one cannot see the forest through the trees. Or vice versa.

Is it that hard for enterprise applications to have a simple, easy to understand interface? None of us had to take a “training” to learn how facebook operates, or blip.fm or youtube.






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